Rabona Privacy Policy

Rabona takes privacy seriously. As a UK Gambling Commission-licenced operator, we are legally obligated to collect, verify, and retain certain personal information, and we are equally committed to doing so transparently and securely. This Privacy Policy explains the data we hold about you, how we use it, and the rights you have under UK GDPR and the Data Protection Act 2018.

When you create a Rabona account, we collect a core set of identifying information: your full legal name, date of birth, email address, residential address, and telephone number. This information is necessary to create your account, verify your age (ensuring no one under 18 can register), and meet the Know Your Customer requirements imposed by our UKGC licence. Before processing your first withdrawal, we will ask you to submit copies of acceptable identity documents — a valid passport or driving licence and a recent utility bill or bank statement.

During your time with Rabona, we collect data relating to every interaction you have with the platform. This includes your betting and casino activity — every wager placed, every slot session started, and every bonus claimed — as well as your deposit and withdrawal history, payment instruments used, and any support conversations, whether via live chat or email. We also collect technical data automatically: your IP address, browser type, device operating system, and the pages you visit within the platform.

We process this data for several reasons. The majority falls under contractual necessity — we simply cannot provide you with a betting and casino service without it. A portion is collected to comply with legal obligations: AML regulations, UKGC licence conditions, and HMRC tax reporting requirements mandate that we hold certain records. Fraud prevention and responsible gambling monitoring are carried out on the basis of legitimate interests, assessed against your right to privacy. Where we send you marketing communications — bonus offers, promotions, and product updates — we rely on your explicit consent, which you can withdraw at any time from your account settings.

Rabona shares data with a limited number of third parties. Payment processors need transaction details to handle your deposits and withdrawals. Identity verification agencies receive document details to confirm your identity. Fraud prevention databases help us detect suspicious behaviour. Analytics providers receive anonymised behavioural data to help us improve the platform. Regulatory authorities — the UKGC and HMRC — receive data where legally required. No personal data is ever sold to external marketers or data brokers.

We retain your personal data for a minimum of five years after you close your account, in line with UKGC licence obligations. Financial records may be retained for up to seven years under HMRC requirements.

Under UK GDPR, you have the right to access the data we hold about you, to correct inaccuracies, to request erasure where legally permissible, to restrict or object to certain types of processing, and to receive a portable copy of your data. To exercise any of these rights, contact us at [email protected]. If you are not satisfied with our response, you may escalate your complaint to the Information Commissioner's Office at ico.org.uk.

Last updated: February 2026